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LESSONS LEARNED?
What should broadcast newsrooms learn from the CBS
News "guard documents" mess? One lesson is simple:
Try just as hard to prove your story wrong as you do to prove
it right. Here are 8 good questions--a kind of ethics checklist--developed
with the help of University of Georgia professor Michael
Castengera. |
1) Does your station have ethics guidelines?
Guidelines won't protect against everything. CBS News' own standards
prohibit sharing information with anyone outside CBS News, much
less with campaign consultants. But having some guidelines--in writing--make
it clear that your newsroom is committed to abiding by ethical standards.
RTNDA's ethics code
is one place to start. If you create something more formal--like
a policy manual--Castengera notes that complainants may try to use
the manual against you. Be careful about the wording. Run any such
manual by your lawyers.
2) Have you shared your ethics guidelines with the staff?
It's critical to share your standards and to share them often, considering
the high rate of turnover in most newsrooms. When was the last time
your staff met to discuss ethical issues? Do you highlight good
ethical decision-making in memos to your staff? Michael Castengera
notes that incidents like this one provide what academics call “teaching
moments” – opportunities for your staff to learn, you
to teach and both of you to grow.
3) What is your policy on using unnamed sources?
Do you require reporters to disclose the names of anonymous sources
to a news executive? How much corroboration do you require before
using information from an anonymous souce? Many sources have an
axe to grind. Make it your practice to understand sources' motives
in providing information, and weigh them in deciding the value and
truthfulness of what they offer. Also, decide how much information
about the source to share with viewers, so they can evaluate the
credibility of the information.
4) What is your review process on controversial stories?
Of course you ask a lawyer to review investigative stories for potential
libel and other problems. But stories can come back to haunt you
even if they clear every legal hurdle. Castengera recommends an
established series of steps for reviewing every story, with the
more sensitive stories getting multi-layered reviews from higher
management. A NewsLab study
found that in most stations, script review for daily stories was
haphazard, at best.
5) Do you have a policy for on-air corrections?
Much of the criticism of the CBS/Rather situation centers on how
they handled questions and doubts about the story. CBS impugned
the motives of its critics, went into denial, “stonewalled.”
There is some evidence from the PR world that a clear admission
of mistakes, early on, can enhance your image with the public. NewsLab
research found that most newsrooms lack a clear and formal corrections
policy.
6) Do you share your decision-making process with the viewer?
The RTNDA and SPJ ethics codes both emphasize the need for accountability
in news organizations. RTNDA's code specifically says that newsrooms
should "explain journalistic processes to the public, especially
when practices spark questions or controversy." Again, the
evidence is anecdotal but it indicates viewers appreciate being
brought into the process.
7) Have you discussed the issue of political bias?
Most journalists don't take the extreme position of Washington Post
editor Len Downie, who won't register to vote. But it's important
to recognize one's political leanings and check any bias at the
newsroom door.
8) Are you clear about your journalistic purpose?
In your newsroom, does good journalism take precedence over beating
the competition? Castengera says the ultimate test may be to ask
if you're willing to get beat on a story, while you're holding it
for further confirmation. Yes, being first is important. But is
it more important than being right? As he puts it: "If we are
all honest with ourselves, we have to admit that in the rush to
ratings we sometimes lose sight of what is supposed to be the real
reason we do what we do. Of course it’s about ratings, but
it’s also about informing the public, helping people to understand,
creating the Jeffersonian democracy....How you balance those inherent
conflicts sets the tone for you and your organization."
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