It doesn't have to be that way. Newsrooms that value
enterprise are finding ways to cultivate it from the start, by helping
new hires learn their way around the station and, more importantly,
the community. At WZZM-TV in Grand Rapids, MI, new reporters undergo
a full week of orientation that includes in-house training with
all departments, not just the newsroom. News director Cheryl Grant
also assigns each new hire a veteran journalist as a buddy to introduce
them to contacts and give them a tour of the town. "If you
put some work in up front," she says, "they are better
reporters overall."
John Clark, news director of WOWT-TV in Omaha, NE, finds that many
young reporters need that kind of help getting up to speed. "They
can put together a good package," he says, "but they don't
know where to turn to develop the story in the first place."
The sheer size and diversity of many local television markets can
make the job of uncovering news stories more difficult. But there
are techniques all reporters can use to find "entry points"
into their communities. It starts with getting to know people outside
of the office, says Hearst-Argyle broadcast news executive Candy
Altman. "We all need to stop talking to ourselves," she
says. How do you start?
|
| Newsrooms can help by making new hires aware of who
the major players are in town, some of whom may not have official
jobs or titles but who are well plugged in. They can arrange for new
reporters to meet with a local expert like a veteran cop or a social
service worker. John Harris, director of special projects at WRAL-TV
in Raleigh, NC, says his station brings back newsroom retirees to
share local history with new staffers. Barbara Hamm, assistant news
director at WTKR-TV in Norfolk, VA, has hired a bus to take new employees
on a tour of city neighborhoods, military bases, and other landmarks.
To find good stories, new reporters need to learn how things work
in the community. They can start by collecting budgets, histories,
organizational charts, annual reports and newsletters from important
local agencies, businesses and other groups like civic leagues.
How to find them? A starting point could be a bookmark file or Web
page of the most useful local Internet sites, including all area
newspapers, modeled after the local news resources AssignmentEditor.com
has assembled online for several large cities. To show what that
could look like, NewsLab created a start
page for KOMU-TV in Columbia, MO.
Young journalists, in particular, may not only need help to find
information but also to manage it. They'd benefit from more than
a quick introduction to the station's computer system. They need
to know how and where to store names and numbers, as well as tips
for future stories and follow-up ideas. Supplying new hires with
computer software or a PDA device, such as a Palm Pilot, pre-loaded
with basic contact information could be well worth the initial investment.
News managers committed to encouraging enterprise make enterprise
a major factor in hiring. Some ask applicants during the job interview
to suggest local story ideas, just to see what they've noticed about
the community. Jim Ogle, news director at WKYT-TV in Lexington,
KY, says he follows up by asking reporters' references how enterprising
they are.
Managers also should make clear what they expect from all new hires.
How many story ideas must a reporter offer each week? What counts
in performance reviews? John Cardenas, news director at WBNS-TV
in Columbus, OH, spells that out early on. "One of the criteria
we have in evaluations is the new contacts you've developed."
At WOWT in Omaha, assistant news director Mike Plews counts "initiative
and motivation" in evaluations, which includes the number of
story ideas pitched by each employee, photographers as well as reporters.
"Expectations are set up and explained to each reporter,"
says Tamara McGregor, until recently the news director at KREM-TV
in Spokane, WA. "It's also important to reward people."
She sometimes provided gift certificates for dinners or wrote letters
of praise to spouses, and she regularly recognized good work in
the morning meeting.
The bottom line, says Mike Devlin, news director of KHOU-TV in
Houston, TX, is that reporters have to be able to work independently
to dig up stories that aren't on the daybook or the scanner. And
they need a newsroom that values their independence, rather than
expecting them to take orders like good soldiers. Too often, Devlin
says, what happens to good soldiers is "they get shot."
That's why he believes that reporters should view themselves as
entrepreneurs: incisive self-starters who deliver the goods.
To achieve that goal, they have to know where to look-and the sooner,
the better. A newsroom that invests a little time early on to help
new hires learn their way around will reap rewards more quickly
in the form of better and more original stories.
"It will take a reporter a year to really learn about the
community," says KTVI's Remington. "I hire smart, aggressive,
people. The rest of it you can teach." That teaching should
start the moment a new reporter walks in the door.
NewsLab consultant Walter Dean contributed to this report, originally
published in 2001.

|